By Brian Stecher
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Extra info for Organizational Improvement and Accountability: Lessons for Education from Other Sectors
Freudenberg-NOK, the world’s largest manufacturer of sealing components, saw dramatic improvements in quality, delivery times, and cost reductions, and a growth in sales from $200 million to $600 million in four years, with unprecedented profit levels (Day, 1998). • Pall Gelman Sciences, a maker of medical products, cut inventory by almost two-thirds and lead times by half, at the same time improving productivity and quality significantly (Zayko, Hancock, and Broughman, 1998). However, Choi (1998), in discussing the efforts of seven small automotive parts suppliers to implement continuous improvement (CI), shows that only three had any degree of success.
QENJ offers training, tools, and assistance to schools and school districts that wish to transform themselves using the Baldrige criteria and provides coaching and mentoring throughout the process. In Malcolm Baldrige National Quality Award Program 29 January 2001, QENJ formed a consortium of the schools and partners that were then participating in the Baldrige model process and volunteered to share their experiences. The mission of the consortium is to take the lead in bringing together educational, business, and governmental partners for the purpose of continuously improving school and district organizational performance and student achievement.
By and large, the few studies that offer rigorous empirical evidence suggest that firms implementing TQM do seem to perform better than other firms, although it seems to be important to track performance over the long term rather than to focus simply on shortterm results. S. General Accounting Office have found that investing in quality principles and performance excellence pays off in increased productivity, satisfied employees and customers, and improved profitability—both for customers and investors.
Organizational Improvement and Accountability: Lessons for Education from Other Sectors by Brian Stecher